Refund & Cancellation
CHANGES TO ALL PURCHASED FLIGHTS
All airline tickets booked through Flightmatey are 100% non-refundable and non-transferable. Cancellation policies vary by airline and apply at all times. In certain cases where the airline allows cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. However, an applicable penalty and fare difference, if any, will be added in these cases.
For completely unutilized domestic tickets, date changes are permitted before the first travel date, subject to airline fare rules, with the applicable change fee of $100 to $200 plus any difference in fares. A cancellation fee of $50 per person per ticket must be paid to Flightmatey at the time of cancellation, and Flightmatey retains this fee. Please note that the credit will be held for a limited time period, and the customer must ask the Flightmatey customer service agent for the specific date by which the credit must be used, or the credit amount will be lost. An agency processing (ticket exchange) fee may also apply. It is important to remember that all changes must be made before the first flight segment’s departure, or the whole unused ticket will have no value. The airline will not give any credit if the new ticket price is less than the original ticket price.
For completely unutilized international tickets, date changes are also permitted before the first travel date, subject to airline fare rules, with the applicable change fee of $150 to $450 plus any difference in fares. A cancellation fee of $75 per person per ticket must be paid to Flightmatey at the time of cancellation, and Flightmatey retains this fee. The credit will be held for a limited time period, and the customer must ask the Flightmatey customer service agent for the specific date by which the credit must be used, or the credit amount will be lost. An agency processing (ticket exchange) fee may apply. All changes must be made before the first travel date, or the whole unused ticket will have no value. The airline will not give any credit if the new ticket price is less than the original ticket price.
Return date changes are permitted for domestic and international travel, subject to airline fare rules, with the applicable change fee of $100 to $200 (varies by airline) plus any difference in fares for domestic travel, and $150 to $450 (varies by airline) plus any difference in fares for international travel. An agency processing (ticket exchange) fee may also apply. All return date changes must comply with the maximum validity of the ticket.
Flightmatey offers a 24-hour cancellation policy, allowing customers to cancel their tickets within 24 hours of the original purchase. An agency fee of $50 for domestic and $75 for international cancellations applies. However, customers can opt-in to our Travel Assist plan for a minimal fee, which covers all travelers. The Travel Assist plan allows customers to make changes or cancel their flights within 24 hours of the original ticket purchase without paying the standard cancellation fee. After 24 hours, standard airline cancellation rules will apply.
Customers who choose the Basic Economy Fare option will enjoy the same Main Cabin experience at a lower cost. However, there are certain restrictions that come with this fare option, such as no free checked bag, restrictions on carry-on bag, seats assigned at the airport, and no upgrades available. Tickets are non-refundable and non-changeable.
Your right to a Refund is limited (All partially used and no show tickets have no refund or credit value)
YOUR RIGHT TO REFUND IS LIMITED (ALL PARTIALLY USED AND NO SHOW REFUND OR CREDIT VALUE)
Domestic fully unused tickets: All domestic airline tickets purchased through Flightmatey are non-refundable, non-transferable, and cannot be refunded under any circumstances, including in the case of serious illness. However, if the ticket is cancelled correctly at least 2 hours before the first flight, the passenger is entitled to a credit with the airline minus the applicable airline/agency fee. Airline fees range from $100.00 to $200.00, and fees vary from airline to airline. Credit is not possible in the case of a no-show, or if the flight is cancelled after the cancellation deadline. A processing fee of $50 will apply.
Domestic partially used tickets: All domestic partially used or no-show tickets purchased through Flightmatey have no refund or credit value.
Fully unused tickets for India: Most of our tickets to India are wholesale tickets and are refundable after paying the applicable airline fee. Refund fees range from $200.00 to $450.00 or more, and fees vary from airline to airline. All refund requests must be sent via email prior to the departure of your first flight segment, otherwise, the unused ticket will have no value. Refunds are not possible in the case of a no-show, or if the flight is cancelled after the cancellation deadline, or if the fare rule does not allow for a refund. A processing fee of $75 will apply. You must call us and talk to a live agent to confirm if we have received your refund request.
International fully unused tickets: Most international tickets purchased through Flightmatey are non-refundable. In certain cases, airlines may allow cancellations, and a credit may be available for future ticket purchase on the same airline for the same passenger. Reissue (exchange) fees apply from $200.00 to $400.00 or more depending on the airline and fare rule. Usually, the credit is valid for one year from the date of original purchase (date of issue). Tickets must be cancelled prior to your first flight segment. A processing fee of $75 will apply.
All refund requests must be sent via email to Flightmatey. You must call us and confirm if we have received your refund request. Refunds are not possible after departure. For complete details of fees and charges, please call us or the airline. Few international tickets with conditional promotion or sale are non-refundable and may not be used for future travel.
International partially used tickets: All international partially used and no-show tickets purchased through Flightmatey have no refund or credit value.
AIRLINE SCHEDULE CHANGES AND FLIGHT CANCELLATIONS
Airlines may change flight schedules or cancel the flight due to technical reasons or to meet their operational needs. Weather conditions may also cause such changes or cancellation. In such cases, the airline will make every attempt to re-protect the passengers for an alternate date or flight. Airlines may offer credit or refund if they fail to provide an alternative under their applicable rules.
Airlines may change schedules at the last minute or without any prior notice. Passengers are solely responsible to reconfirm their flight status with the airlines 24 to 72 hours prior to departure. Passengers should check their email/phone on file with us before and during their travel as they may receive important travel information including schedule change and more.
When you learn your flight has been rescheduled or cancelled, please reach us 24x7x365 at 800- 247- 4775 or flightstatus@flightmatey.com. We will research the changes made by the airline and will advocate on your behalf for the best possible resolution meeting the airline’s schedule change policy. Please note that rebooking is not always possible, or a penalty/difference in fare may apply if the passenger is not able to fulfill their obligations, misses their flight, voluntarily reschedules their flight, refuses to accept the alternate option provided by the airline, or wants to rebook a flight which doesn’t fall under the airline’s reschedule policy. Each schedule change service provided by us is subject to an additional agency service fee of up to $75 per passenger.
Please note we do not take any responsibility – financial or non-financial, in case of such schedule change or flight cancellation.
THE WAY WE USE COLLECTED INFORMATION
Please read and review our Privacy Policy. We hope that you will feel comfortable knowing that Flightmatey never sells or rents customer information to third parties. Please be assured that your personal information and documents are only handled by our closely screened, bonded, and professionally trained staff within and outside the USA. Flightmatey reviews, and if necessary revises, its Privacy Policy on a timely basis.
- We use your email address only to send a confirmation email when you sign up for an account and to allow you to reset your password if you lose or forget your old one. We also send you an automated notice if a review or a suggestion you submit is accepted or declined, or you subscribe to sales and online promotions. No other use is now or ever will be made of this address, although the administrators may personally email you if extenuating circumstances arise where this is required. We will not send you any other email unless you contact us first and specifically request information regarding your trip. We do not sell this address or link it to any other personal information.
- Any personally identifiable information you submit while booking with our website will only be disclosed to travel suppliers who are linked to your bookings. If you become a registered member of Flightmatey, you must provide your name, e-mail address, citizenship, password, etc. This information is collected on the registration form for several reasons, including:
a. To complete air, hotel, car, and other reservations.
b. To allow us to contact you for customer service purposes, if necessary specific needs arise.
c. We need your e-mail address to confirm each reservation you transact on our website. We will not disclose, sell, share, or in any way reveal your information to any other third party not related to our business.
- We want you to feel confident about using our website to plan your travel and make purchases, so we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies.
- You can access all your personally identifiable information that we collect online and maintain by logging into your account. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections by requiring you to enter your current password before changing any of your user information.
- We also allow access to our database by third parties that provide us with services, such as technical maintenance or forums and search software`s, but only for the purpose of and to the extent necessary to provide those services. And if you choose to purchase or rent items through features on the website, we may forward your information to third parties for services such as credit card processing and order fulfillment. There are also times when you provide information about yourself to us in areas of the website that may be managed or participated in by third parties, such as car rental services. In such cases, the information may be used by us and by such third party, each pursuant to its policies. Any misuse by them is not our responsibility. We may also provide your information to our advertisers, so that they can serve ads to you that meet your needs or match your interests. While Flightmatey will seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the purpose for which it is provided, Flightmatey does not bear any responsibility for any actions or policies of third parties.
- There may also be an occasion when we are legally required to provide access to our database in order to cooperate with police investigations or other legal proceedings. In those instances
PURCHASED AIRLINE TICKET AND RELATED SERVICES
In order to purchase airline tickets and related services through our website, you must provide us with certain personal information such as your name, your credit card number and expiration date, your credit card billing address, your telephone number, your e-mail address and the name or names of those traveling, if not you. We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction`s status. If you are making a reservation for one or more travelers other than yourself, you will need to make sure that each of these other travelers agrees, in advance, that you may disclose their personal information to us.
Once the booking is complete, we will immediately display your itinerary for you to print or email, with a ten digit Flightmatey booking number. Please save the booking number for future reference.
Once ticket issued, we will send you the E-Ticket Confirmation Number via email. Please allow us 3 business hours to Issue the E-tickets.
Current reservations can be viewed at any time by accessing the Check Your Booking section of our website using the Flightmatey booking number and name of first passenger.
Bookings are not guaranteed until a ticket is issued (since the airline can change prices anytime) & you receive an airline e-ticket conformation number. If required we will send you the Paper Ticket via overnight mail once the ticket is issued. We will mail the ticket to the address given. If your mailing address is different please call and inform our agent.
When purchasing airline tickets or paying for hotel booking for someone other than yourself, or when credit card holder is traveling with passengers that have a different last name, the credit card holder must authorize the charge by completing the Credit Card Authorization Form and faxed or email to us same day or within 12 hours of purchasing the tickets. Failure to that may result in cancellation of reservations at the companys discretion. Our agent may call you to verify the Credit Card holders information for Credit Card security reasons. As an added security step we may call your credit card company on a three way call to verify the transition.
We also advise all customers, please confirm your flights at least 24 hours before each departure by calling the airline directly. Airlines will occasionally change flight schedules and it is important that you reconfirm your flights prior to travel.
CHILDREN AND PARENTS
We rely on our users to be truthful in responding to the question of age. We do not sell travel or any related services for purchase by children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information. Flightmatey will not provide any personally identifying information about users under the age of 13, regardless of its source, to any third party for any purpose whatsoever without first requesting parental permission.
When you search our site, you are not required to provide any personal information until you choose to make a purchase. We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children under thirteen years of age. A valid credit card is required to make a purchase on our site. Purchase also can be made by visiting our office or sending money via Western Union.
Flightmatey encourages parents and guardians to spend time with their children online, and to be familiar with the sites their children visit.
Our Website is not intended for use by children, especially those under age 13. No one under age 13 is allowed to provide any personal information or submit data, or become a Flightmatey member. Minors between the ages of 13 and 17 must get the permission of their parent(s) or legal guardian(s) before making purchases.
Flightmatey will not provide any personally identifying information about users under the age of 13, regardless of its source, to any third party for any purpose whatsoever without first requesting parental permission.
If your children disclose information about themselves in publicly accessible areas of the Website, they may get unsolicited messages from other parties. Accordingly, you should tell them not to do so.
If you’re worried about your children’s activities or their privacy on our site, we encourage you to Contact Us.
Links to External Sites – Our website links to outside content that could be considered offensive by certain customers. The use of a hyperlink never constitutes an endorsement of a company, product, or opinion. The use of the hyperlink does not imply that our website agrees with the content being linked to and provides no guarantee that the content contains accurate information. Our website designers are under no obligation to link to any site.
Correcting of inputted data we correct any errors that are brought to our attention as expediently as possible. We fact check all error reports to ensure their authenticity. Please send us your views and suggestions, to serve you better.
Notification of Changes Flightmatey reserves the right to change the terms, conditions, and notices in this privacy policy. While we don’t anticipate any changes in our privacy policy, there is always a possibility of change.
Under no circumstances, including but not limited to negligence, shall Flightmatey be liable for any special, incidental or consequential damages that result from the use of the information or materials on Flightmatey or its family of sites, even if Flightmatey or an authorized representative of Flightmatey, has been advised of the possibility of such damages, our goal is to protect your privacy when you visit or personalize our site and to make your online experience safe and fun. Because we collect certain types of information about you when you visit our site, we have written this policy to share our practices and use of that information.
USE OF THIS SITE SIGNIFIES YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE ENTIRE PRIVACY POLICY.
